Frequently Asked Questions
Where is LUMÉA based?
LUMÉA operates in the United Kingdom, offering a carefully curated online shopping experience focused on premium skincare and beauty essentials.
Do you offer free shipping?
Yes. We provide complimentary UK shipping on all orders.
How long does delivery take?
Orders are typically delivered within 2–5 business days across the UK. Delivery times may vary slightly during peak periods.
Do you offer international shipping?
At this time, LUMÉA ships to Austria, Belgium, Finland, Ireland, Iceland, Netherlands, Norway and Sweden.
What is your return policy?
We offer a 14-day return period in line with UK consumer regulations. For hygiene and safety reasons, returned items must be unused, unopened, and in their original sealed packaging.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with tracking details to follow your delivery.
Can I modify or cancel my order after placing it?
If you need to make changes to your order, please contact us as soon as possible. We will do our best to assist before the order is processed or shipped.
Which payment methods do you accept?
We accept all major debit and credit cards, as well as secure online payment methods available at checkout.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment systems to ensure your personal information is protected at all times.
How can I contact LUMÉA?
You can reach our customer support team via the Contact Us page. We aim to respond to all enquiries within 24–48 business hours.
