Refund & Returns Policy
Last updated: 01/01/2026
We want you to be completely satisfied with your purchase. This Refund & Returns Policy explains your rights and our procedures in accordance with UK consumer protection laws.
1. Right to Cancel (Online Purchases)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your items, without providing a reason.
To exercise your right to cancel, you must notify us in writing (via email or contact form) within the 14-day period.
2. Conditions for Returns
Due to hygiene and safety reasons, cosmetic and beauty products can only be returned if:
The product is unused, unopened, and in its original sealed packaging
The product is in resalable condition
Proof of purchase is provided
We cannot accept returns for:
Opened, used, or tampered cosmetic products
Items damaged due to misuse or improper storage
Sale or clearance items (unless faulty)
This complies with UK hygiene exception rules for personal care products.
3. Faulty or Incorrect Items
Under the Consumer Rights Act 2015, if a product is faulty, damaged, or not as described, you are entitled to:
A full refund, or
A replacement, or
A repair (when applicable)
Please contact us within 30 days of receiving the item and provide photos and details of the issue.
4. Exchanges
We offer exchanges only if:
The item is faulty, or
You received the wrong product
Exchanges are subject to product availability.
5. Refund Process
Once we receive and inspect the returned item:
Refunds will be processed within 14 days
Refunds will be issued using the original payment method
Original shipping fees are non-refundable unless the item is faulty
6. Return Shipping Costs
Customers are responsible for return shipping costs for unwanted items
We will cover return shipping costs for faulty or incorrect products
We recommend using a tracked delivery service, as we are not responsible for lost return shipments.
7. How to Request a Return or Refund
Please contact us at:
Email: Lumebeautyskin@hotmail.com
Order number required
We will provide you with return instructions.
8. Contact Information
If you have any questions regarding this policy, please contact us at:
Luméa
Lumebeautyskin@hotmail.com
